Support

Something not working, or a question about Green Light? Write to greenlight-support@together-ledger.com. Tell us what happened and, if you can, your phone's make and model.

If you feel unsafe

Leave, and ask the venue's staff for help. If you or someone else is in danger, call your local emergency number. Green Light is not an emergency service. When you're safe, report the person from the room or from your match. Only our team sees a report, and the person isn't told.

A code won't scan

The code may have been replaced, or the venue may not be set up with Green Light yet. Check that Green Light is allowed to use your camera. If the code still doesn't work, tell the venue's staff, or write to us with the venue's name.

My light went out

That's on purpose. A light lasts 30, 45 or 60 minutes and turns itself off, and scanning another venue's code moves it there. Scan the code again to go green again.

Block or report someone

You can block or report anyone you can see in the room, or anyone you've matched with. A block is permanent: neither of you sees the other again, anywhere.

Delete your account

In the app, go to Settings, then Delete account. If you can't use the app, see Delete your account. The privacy policy says exactly what deletion removes and what it keeps.